Algemene voorwaarden Chez Stefan - Demo voor verkoop op afstand

v1 dd 27/02/2020 16:40:43

1. Contact details

Chez Stefan - Demo
Junostraat 21
BE-2600 Berchem
BTW-nummer:
Referred to below as “Chez Stefan - Demo".

Chez Stefan - Demo assumes that the customer who is responsible for making the purchase or booking, has sufficient knowledge of Dutch to understand these general conditions. If not, these conditions can be translated upon request.

2. Content and framework of the agreement

2.1  These general conditions apply to any offer from Chez Stefan - Demo and any agreement entered into remotely between the Customer and Chez Stefan - Demo, via the website www.chezstefan.be, related websites where products and services of Chez Stefan - Demo (for example, http://www.resengo.com/) can be bought and/or reserved, or any agreement entered into by phone (referred to below as: ‘distance sales’). The agreement can consist of the purchase of products and/or the reservation of services.

2.2  These general conditions take precedence over any general conditions of purchase the Customer may have, which are explicitly declared non-applicable.

2.3  The Customer can consult the general conditions by clicking the link on the website www.chezstefan.be or in the reservation or order screens. These general terms and conditions are made available on a sustainable medium (pdf), which the Customer can store and/or print off, enabling the Customer to consult it afterwards. During the purchase process, the Customer is furthermore explicitly asked to confirm that he has learned about the general terms and conditions and that he accepts them without reservation. He does it by ticking the box provided for that purpose.

2.4  For distance sales by phone, a link to these general conditions is included in the confirmation mail.

3. The prices and the conclusion of the agreement

3.1  The purchase process starts as soon as the customer confirms a reservation or places products in the shopping basket of the web shop. The agreement is entered into from the moment the Customer ticks the box to accept these conditions and to indicate the final confirmation of his order and/or reservation.

3.2  The products and services that the customer can buy via the Internet are described in sufficient detail, in the web shop itself or on www.chezstefan.be to allow the Customer to make a correct evaluation of the product or service. If the Customer is not sure of the content of the service or product that he wishes to buy over the Internet, it is up to the Customer to seek further information about it from Chez Stefan - Demo before making a purchase.

3.3  Prices displayed on the www.chezstefan.be website have been posted there with the utmost care. However, any errors in those prices will not bind Chez Stefan - Demo for as long as the distance sale has not been entered into. Once the distance sale has been entered into, the prices will apply as shown in the order confirmation. All offers apply for as long as the stock allows it.

3.4  The price of the offer is not necessarily an all-inclusive price. The Customer can still have consumptions or options on site, which will be charged at prevailing rates. For example, the consumption of food and drink is never included in the price, unless indicated otherwise. A clear, exhaustive list will always be given of any options included in the offer.

4. Reflection period and right of withdrawal

4.1  As a natural person making a purchase for non-professional use, the Customer is entitled to inform the company that he will not proceed with the purchase, without having to pay a fine or state a reason, within fourteen calendar days from the date following the delivery of the item or from entering into the service agreement. The Customer will only be liable for the direct costs of returning the goods.

4.2  In the following circumstances the Customer is not entitled to back out of a purchase:

• For services that have already been started with the Customer’s consent before the end of the cooling-off period;


• Goods made to the Customer’s specifications or of a personal nature;


• Goods that cannot be returned due to their nature;


• Goods that can rapidly perish or become obsolete;

In practice, it means that a Customer who makes a distance purchase from Chez Stefan - Demo does not have the right to back out of a purchase in the following cases:

• The Customer makes the reservation or places the order in the capacity of Trader or for professional use;


• The Customer buys a gift voucher and it has already been used at the time when the Customer wants to exercise his right to withdraw from the purchase;


• The customer has ordered a gift voucher and asked for it to be delivered to a home address. The generation costs cannot be cancelled because those vouchers are personalised.


• The goods supplied contain food.


• The Customer orders or reserves a service less than fourteen calendar days in advance.

4.3  If the Customer wishes to exercise his right of withdrawal, he must address his request within the cooling-off period in writing to Chez Stefan - Demo, BE-2600 Berchem or send it via info@chezstefan.be

4.3  If the purchase was a gift voucher, it will be blocked upon revocation. The Customer undertakes to destroy this receipt (s) and to no longer circulate it. The circulation of blocked receipts is considered a criminal offense.

5. Advance payment and cancellation rules

5.1  When a distance sale is entered into, the Customer may be asked for a deposit for part of all of the amount due or to give credit card details that duly belong to him, by way of guarantee. This is subject to cancellation rules.

5.2  If a deposit is requested, the Customer will be given a deadline to pay it, which may depend on the order date.

5.3  If the deposit has not been received within the predefined period, Chez Stefan - Demo is entitled to terminate the agreement unilaterally and without having to give any further notice.

5.4  In the event the Customer chooses to pay immediately online, Chez Stefan - Demo has the right to cancel the agreement unilaterally if the payment is not successfully completed within 30 minutes of the purchase being confirmed.

5.5  In the event the Customer has given credit card details by way of guarantee, Chez Stefan - Demo is entitled to terminate this agreement unilaterally in the event the details are invalid or if the card does not belong to the Customer.

5.6  In the event of a distance sale by phone, the payment of a deposit or submission of credit card data indicates that the Customer has irrevocably accepted these conditions.

5.7  In the event the Customer cancels his order, the following cancellation rules apply:
In the event goods were purchased or if a deposit was requested:

• • If the Customer cancels more than 7 calendar days before the goods or services are delivered, the deposit will be reimbursed to him in full.


• • If the Customer cancels between 4 and 7 calendar days before the goods or services are delivered, 50% of the deposit will be reimbursed.


• • If the Customer cancels less than 4 calendar days before the goods or services are delivered, the entire deposit will be considered as an administration fee. If the credit card data were given by way of guarantee, the correct amount will be collected with these details. If that turns out to be impossible (wrong data, or insufficient balance), the amount concerned will be invoiced directly to the Customer.

In the event no deposit was requested:

• • If the Customer cancels less than 24 hour before the goods or services are delivered (for a reservation, it is the confirmed time of arrival), a fee of € 50 per person will be charged for non-recoverable costs already incurred and for the loss of profits involved in such a late cancellation. Also in the event the Customer arrives with fewer persons than anticipated without timely notification, it will be considered as a late cancellation and the cancellation fee will be charged for every missing person. If the credit card details were given by way of guarantee, the correct amount will be collected using these details. If that turns out to be impossible (wrong data, insufficient balance), the amount concerned will be invoiced directly to the Customer.

5.8  The cancellation rules are always applied. The Customer cannot invoke force majeure under any circumstances (including in the event of accident, bad weather, illness, death, impediments, etc.).

5.9  Cancellations can only be made through the reservation system, the designated links in the confirmation emails, by email or by phone. A cancellation is solely valid provided Chez Stefan - Demo has confirmed it by email.

5.10  A no-show or turning up late for a reservation is always considered as a late cancellation which irrevocably entitles Chez Stefan - Demo to apply the cancellation rules and to collect the charges.

5.11  If (part of) the deposit needs to be reimbursed to the Customer, it will be transferred to a credit account for the customer. This credit will be used for a following order. The Customer is always entitled to ask for the credit to be refunded. No interest is ever due on deposits or credits.

6. Confirmations and reminders

6.1  Upon placing an order and/or a reservation, the Customer will always receive a confirmation by email in the event a valid email address is given and possibly a confirmation by SMS.

6.2  Before the goods are collected or the services are carried out, the Customer will receive a reminder by email and/or SMS, except if the Customer has indicated that he does not want to receive any reminders.

6.3  The Customer cannot opt against receiving payment reminders if the deposit has not been paid online immediately.

6.4  The actual delivery of confirmations and/or reminders by email and/or SMS can never be 100% guaranteed for technological reasons. Not receiving a confirmation or reminder can therefore never be a valid reason for terminating or failing to comply with the agreement. If the Customer has not received a specific confirmation or reminder, he can always contact Chez Stefan - Demo and ask for it to be sent again.

7. Applicable law and liability

7.1  Only the courts of Antwerpen are competent to hear any disputes that may arise.

7.2  Chez Stefan - Demo will hold the Customer who makes the reservation or places the order liable, even if this was done on behalf of someone else.